The Rocket Remit instant money transfer is a fully automatic service. Instant money transfer works without interruptions most of the time. However, delays may be experienced due to different scenarios that can be easily prevented. I will share with you below some common ways to avoid delay in your money transfer.

Common reasons why your transfer may be delayed

It doesn’t matter whether you send money to a friend, family member or colleague, Rocket Remit will deliver fast international payments without making you jump through hoops!

We know life is not always perfect and sometimes money transfers can be delayed. Below we have listed some of the common reasons why your transfer could be delayed. This blog also gives you advice on how to avoid delay in your money transfer in future.

1. Sending money to the wrong mobile number

Well, we all make mistakes. That is why we ask our customers to double check the number before pressing send. We are an instant service, as soon as you press send the money is sent instantly to number you gave us.

We understand that sometimes you may be confused, in a rush, forget to double check or just make a mistake.

With an instant money transfer service is that once funds are sent, we cannot get them back.

Usually we find that by the time you realise the mistake and contact us. The money will already have been spent or cashed out by the recipient. That’s why we ask you to verify all transaction details before sending the money to avoid problems or a delay in your money transfer.

2. Beneficiary’s account can’t receive international remittances

When you send remittances to a family member or friend overseas, it’s important to make sure they can receive the funds you’re sending. Different countries have different regulations, regarding the amount of money you can send through an international remittance service. Also the amount that can be received by the beneficiary.

Some countries may not allow your beneficiary to receive international remittances or may require certain additional identification in order to do so. It’s important to check these details with your beneficiary before you use an international remittance service to send money overseas to someone else avoid delay in your money transfer. Examples of where the beneficiary mobile money account may need additional ID or activation are bKash Bangladesh, Globe GCash Philippines and EasyPaisa Pakistan.

3. Beneficiary account is not supported or registered properly

It’s important to verify that your beneficiary can receive international remittances before sending money through Rocket Remit to avoid delay in your money transfer. This means the beneficiary must have an account with the mobile money operator you are sending to.

The last thing you want to happen is to send money overseas and then have it go missing due to an unverifiable mobile money account or other issue.

Sometimes a transfer will be rejected or it will remain on hold. Until the beneficiary’s mobile money account is properly registered and set up in the receiving country.

Some mobile wallets require a special service to be activated to receive international remittances. Some others require checking some details. Make sure that your beneficiary is clear about the requirements to access inward international remittance via their mobile money account.

4. Sending money to Unknown person (scammed)

There are some serious drawbacks to sending money to someone you don’t know. Never send money to people you do not know personally. You could be putting your financial security at risk by losing your money or becoming a victim of fraud or even a scam.

It’s hard to know who is safe to send money to because scammers use many clever tricks and ways to deceive victims and appear very convincing. If you send money abroad you may think it is going one place but in reality it may end up going somewhere else.

We want to make sure that when you transfer money abroad, it always arrives safely, securely and quickly to the right person!

Never send money to people you don’t know

If you’re considering a business opportunity or investment offer that requires sending money, you might want to think twice before taking any action. Too often, scammers will tell their victims to send money first as a way of scamming them out of more than just their hard-earned money.

We recommend checking out some reviews before making any investments, following your intuition and trusting your gut feeling about someone or something.

Another recommendation is to ask a trusted friend. Most scammers will ask you to keep details of what you are discussing secret. This is a real red flag! History shows that if something is really good, and is real, it is probably already public knowledge. Always do you own research before sending any money!

I think you’ll agree with me when I say…

Technology has improved our lives in many ways. However, cybercriminals and scammers can also take advantage of this technology to trick and defraud us.  Read our earlier blog on this topic to inform and assist you to recognise and avoid scams. How to recognise and avoid scams

5. Incorrectly selected mobile money provider

Why risk sending money to the wrong mobile money provider? Check the correct mobile money provider before making any payments.

If you send money to the wrong mobile money provider, the transaction may not be successful or be delayed. In the worst case, funds could be lost and you could lose your money. Every second counts, especially when you are trying to send money from one account to another.

It doesn’t matter if you’re sending funds from your account to a family member, friends or business partner; the consequences of mistakes made when making transfer can be costly.

6. The registration process is not complete

Our service is very simple to use. In most cases, you will breeze through the registration without any issues and never need any assistance.

Make sure you complete your registration including ID verification so you can use our service quickly. We take pride in setting your expectations as soon as possible so that we can start helping you out.

As soon as you are registered and signed up, we want to make sure that every question is answered and every step of the process is completed before we hand over your account.

We don’t want to waste any of your time or ours so don’t make sure you supply all of the required registration information. This will make sure you are able to get up and running with Rocket Remit quickly!

Now, this is important…

We have personal customer success team. They will be available to walk you through the registration process.

They will even assist you to perform your first transaction. We’re always available for personalised support and guidance through each stage of the process so that you can get up and running as quickly as possible.

7. Operator issues in the receiving country

What we do is usually works 99.9% the time! However, sometimes the mobile money operator in the receiving country can have issues. Unfortunately, while we do the best to monitor and reduce these things, this situation is out of our control. Rest assured usually we know when there are technical issues and are busy working behind the scenes with our partners to get things back up and running again quickly.

We know how much of a hardship this situation can be. That’s why we are committed to getting you back up and running as quickly as possible. We’ll handle all the details from start to finish so you don’t have to worry about anything.

About Rocket Remit

Rocket Remit is the worlds fastest international money transfer service. Send money instantly to over 47 overseas countries at very competitive rates. Use the country selector to choose the country. Click here for more information on how to send money using Rocket Remit.

Click here for more information on how to send money using Rocket Remit.