🆕 Live Updates
Service disruption in Nigeria
We are currently experiencing a disruption in service to Nigerian Banks. We will update you once the service has been restored, and the on-hold transactions will be released/processed accordingly. Thanks for your patience and understanding.
For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 24 October 2024
Status: Resolved
Temporarily service suspension to Orange Money in Senegal
The service to Orange Money wallet in Senegal has been temporarily suspended due to an operational issue. We are working with our partners to resolve this issue. We will provide an update once the service is restored.
For assistance please use our online chat below or email hello@rocketremit.com.
Updated: 22 August 2024
Status: Resolved
Temporarily service suspension to Orange Money in Cameroon
The service to Orange Money wallets in Cameroon has been temporarily suspended due to an operational issue. We are working with our partners to resolve this issue. We will provide an update once the service is restored.
For assistance please use our online chat below or email hello@rocketremit.com.
Updated: 21 August 2024
Status: Unresolved
Service Outage
We regret to inform you that we are currently experiencing a service outage affecting our service. We understand the inconvenience this may be causing you and sincerely apologise for any disruptions in your workflow.
If you have any questions or concerns, please do not hesitate to contact our support team at hello@rocketremit.com. We appreciate your patience and understanding during this time.
Updated: 25 July 2024
Status: Resolved
Inward SMS outage
We regret to inform you that we are currently experiencing a service outage with receiving inward SMS to our platform which is affecting our service. We understand the inconvenience this may be causing you and sincerely apologise for any disruptions in your workflow.
For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 23 July 2024
Status: Resolved
Service disruptions in Bangladesh
Significant service disruption in Bangladesh. Several services and media outlets have been affected. Transactions to bKash Mobile wallet, Rocket Mobile wallet and Nagad Wallet in Bangladesh are currently on hold. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 22 July 2024
Status: Resolved
Service Interruption – Easy Paisa Wallet Pakistan
Due to technical issues with our receiving partner network, transactions to Easy Paisa Mobile Wallet in Pakistan are currently on hold. The service’s restoration is still being worked on. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 12 March 2024
Status: Resolved
Temporarily service suspension to Guinea
Due to technical issues on the receiver side systems, service to MTN Mobile Money Guinea is temporarily suspended. We are working with our partners to resolve this issue.
For assistance please use our online chat below or email hello@rocketremit.com.
Updated: 28 February 2024
Status: Unresolved
MTN Mobile Money Guinea temporarily offline
Due to technical issues on the receiver side systems, service to MTN Mobile Money Guinea is temporarily offline. We are working with our partners to resolve this issue.
For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 24 January 2024
Status: Resolved
Change to Bank Account Details
We’ve changed our bank details. Please log in to your Rocket Remit account and click on Load and select Bank Transfer. The new bank details will be displayed. This change is effective immediately. Please do not use our old bank account details as transfers will be rejected.
Updated: 16th January 2024
Status: Ongoing
Temporarily service suspension to Colombia
We temporarily suspended our services with Movii mobile wallet in Colombia. We are doing everything possible to restore the service as soon as possible.
For assistance please use our online chat below or email hello@rocketremit.com.
Updated: 14 December 2023
Status: Resolved
Cameroon temporarily unavailable
Due to technical issues on the receiver side systems, service to Cameroon is temporarily unavailable. We are working with our partners to resolve this issue.
For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 14 November 2023
Status: Resolved
Optus network interruption impacting Optus customers
Due to a nationwide Optus Outage, customers on the Optus network would currently experience issues with our system. You may face disruption to your transactions, and we request your patience during this period.
Our dedicated support team is available to assist with any urgent matters or concerns you may have. For assistance, please use our online chat below or email hello@rocketremit.com.
Updated: 8 November 2023
Status: Resolved
Account loading via POLi no longer available
In accordance with Australia Posts’ decision to discontinue the POLi service in Australia, as at COB 30 September 2023 we advise account loading via POLi is no longer available. Please load your Rocket Remit account via Bank Transfer or Card options. We apologise for the inconvenience this may cause some customers.
Updated: 2 October 2023
Status: Resolved
AUD-KES rate
We are seeing an issue with our AUD-KES rate which is resulting in a much lower rate than normal. We are working to resolve this ASAP and suggest you delay sending to Kenya until this issue is resolved. Thank you for your patience.
For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 12 September 2023
Status: Resolved
Changes to POLi account loading – CBA
Australia Post has made the decision to close the POLi service in Australia. Also, from 15 July 2023, Commonwealth Bank (CBA) will no longer accept POLi payments. CBA customers can continue to load their Rocket Remit account via bank transfer using the Pay Anyone option from their CBA account using our BSB and Account Number. Log in to your Rocket Dashboard and click on Load -> Bank Transfer for BSB and Account Number details. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 14 July 2023
Status: Ongoing
Transaction delays – Ghana
Due to technical issues with our receiving partner network, transactions to Ghana are currently delayed. We recommend you delay sending funds to Ghana if possible to avoid inconvenience. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 1 November 2022
Status: Resolved
Transaction delays – some corridors
Due to the RBA outage on Friday 14 October, some account loading may be delayed. This issue has also impacted some of our operations which means some remittance transactions are also delayed. We expect these to be cleared by Monday 17 October evening, If you can, to minimise inconvenience, please try and avoid sending on these days. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 17th October 2022
Status: Resolved
Service Interruption – Globe GCash Philippines
Due to ongoing maintenance and upgrades with the Globe GCash Philippines mobile money service, service to Globe GCash will be disrupted during October 2022. We have been advised that service may be impacted on the following dates: 4 October, 6 October, 11 October, 13 October, 18 October, 20 October and 27 October. During this time, transactions may be delayed. If you can, to minimise inconvenience, please try and avoid sending on these days. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 30th September 2022
Status: Resolved
Delays to Card Loading
Due to issues with our card payment processor, our card loading option is currently offline. Our team is working address this ASAP. If you cannot delay your account load, we suggest you consider using the Bank Transfer or POLi options. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 15th September 2022
Status: Resolved
Delays to Card Loading
Due to issues with our card payment processor, card loads are currently delayed. Our team is working to clear the backlog of loads and we request you be patient as this occurs. All delayed loads WILL definitely be processed and no funds will go missing. It could take up to a few hours for funds to reflect in your Rocket Remit balance. We suggest you consider using the Bank Transfer or POLi options. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 3rd September 2022
Status: Resolved
Change to Bank Account Details
We’ve changed our bank details. Please log in to your Rocket Remit account and under the Load option select Bank Transfer. Our new bank details will be displayed. Please do not use any previous bank details as these accounts are no longer active and funds sent to these accounts may not be recoverable.
Updated: 17th March 2022
Status: Ongoing
Changes to POLi payments by some banks
We want to let you know about a change to POLi payments. Some banks no longer allow their customers to use POLi to load their Rocket Remit account. This includes the following banks:
Westpac
BankSA
Bank of Melbourne
St. George Bank
Customers should use an alternative banking institution if they wish to load their Rocket Remit account via POLi.
Updated: 15th February 2022
Status: Ongoing
About Rocket Remit
Rocket Remit is the worlds fastest international money transfer service. Send money instantly to over 47 overseas countries at very competitive rates. Use the country selector to choose the country. Click here for more information on how to send money using Rocket Remit.
Click FAQs for more information on how to send money using Rocket Remit